Sarah Hayes, Chief Development Officer for the Banff Centre --
a globally respected art, cultural, and educational institution
and conference facility -- was faced with a new challenge. Her
department was asked to significantly increase its level of fundraising.
At the same time, Sarah aspired to achieve personal goals, including
better quality time with her family. It was clear that Sarah's
team's level of purpose, focus and performance had to increase,
but without compromising their respective lives' balance. Where
Critical Success Factors
Sarah hired Richard Monette to help her and her team address their
new challenge. Together, they built a solid framework that clarified
the team's intentions, actions, performance measures and assessment
Clear Intentions = Clear Actions = Capturing and applying
knowledge faster and better
The system Richard Monette helped develop for Sarah's team is
in its early stage of implementation, but the primary goal has
been achieved : The system has identified and structured the critical
components needed to lead the team to successfully meet this challenge.
This framework has already allowed Sarah to become a more purposeful
and effective leader.
What Sarah Hayes had to say about Richard's coaching
"Richard's framework has helped me and our team to develop
more clarity around goals and the steps needed to achieve them.
While we are at the early stages of the process, we are making
good progress. The clarity and purposefulness that Richard has
brought to the way we organize our days and our work has helped
achieve some very good results, not just financially but also
in terms of the effectiveness, motivation and, also, the happiness
of our team."
After 9 months of Richard's program:
"Richard’s coaching and facilitating of our team provided
us with a clear and precise conceptual framework, but more importantly
it provided us with tools that we use daily in achieving ambitious
targets and enjoying the journey. "
Since working with Richard, the Banff Centre Development Office
team has raised more than $120 million for their current capital
here to find out more about their achievements.